SOLUTIONS

Customer Communications and Document Production Automation Solutions

Transform the way you produce and manage customer communications and data driven business-critical documentation, in multiple output channels.
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OVERVIEW

Canon’s Customer Communications and Document Production Automation Solutions

Enabling organisations to take control of their promotional and transactional communications and data-driven business critical document production through customer experience management, streamlining processes to improve collaboration and governance and making content and document production more efficient.

  • Customer Communications

    Deliver personalised multichannel communications to differentiate and provide an enhanced customer experience.

  • Document Production Automation

    Improve productivity and governance of data-driven communications and business critical documentation, whilst enabling digital transformation and reducing costs.

  • Document Composition and Delivery

    A cost-effective, secure solution to enable digital transformation and automation for statements, invoices, letters, invitations and forms.

Increase productivity and customer satisfaction with automated document workflows

Our cost-effective solutions empower businesses to achieve their business goals, from managing customer experience to streamlining processes, improving collaboration and governance and providing efficiencies in content and document production.
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Customer Communications

Enable an exceptional, personalised customer experience with rapid, consistent omnichannel customer communications. Accelerate time-to-market for messages and improve productivity for business users.

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Document Production Automation

Streamline workflows and reduce manual processes with automatic detection and resolution of production errors, whilst enabling digital transformation and achieving a business cost reduction.

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Document Composition and Delivery

Produce and deliver personalised, easy-to-understand communications in multiple channels, enable digital transformation and business process automation for invoices, statements, letters and forms.

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The benefits of Customer Communications and Document Production Automation

Our solutions help you optimise efficiency, ensure GDPR compliance and improve customer experience through a selection of enhanced capabilities.

  • Drive Productivity

    Bridge the gap between paper and digital documents, accelerating digital transformation and eliminating manual tasks through process automation of document production.

  • Reduce Costs

    Unlock operational cost savings by automating repetitive manual tasks with document creation and variable data production.

  • Enhance Customer Experience

    Differentiate through exceptional, personalised customer experience by delivering omnichannel communications and speed up time to market by automating customer journey management.

  • Effectively Manage Regulatory Information

    Ensure your communications are compliant thorough sharing, routing, approving and tracking documents and changes with a full audit trail, enabling control over your communications to mitigate risk.

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